Be it any organization, the operations managers have a tough task on their hands to handle company tasks in terms of regular functioning. The problem becomes multifold when there are issues that creep up with the lack of employees’ interest and due to other problems that seemingly cause a hindrance to the operations of the company.
The solution to this is in the form of process training for employees. This in itself is a tedious task. The good news is that it can be simpler with the adoption of an LMS for the purpose of training.
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Problems an Operations Manager Faces
Operations managers can perform all possible activities in their control to improve operations and conduct process training for the employees. Despite this, the constant issues that one faces are:
- 1. Handling time constraints to find a balance between training employees and their daily workload.
- 2.Dealing with the lack of interest of the employees towards process training’s as they are an addition to the regular work-based training sessions.
- 3. Facing issues with regards to figuring out the correct needs of the trainees.
- 4. Handling the clash of the trainers setting the course objectives, disregarding the need of the trainees of the organization.
- 5. Facing issues to get employees to follow through with training sessions.
- 6. Overcoming challenges to produce a positive result for the company.
These problems are the most basic and consistent ones all around the world which is why there’s a need for a well-designed process training. For a regular process training program, there are certain steps are conducted to execute the training.
Procedure of an Orthodox Process Training
The steps outlined below are for the general way of executing process training in most companies. Yes, the process might seem like simple steps, but the intricate details which need considering make the job quite a tough one. So, the following are the steps for a general process training.
- 1. Pre-assessment of the workforce or feedback cycle: This includes running a feedback cycle or a survey within the workforce to get a better understanding of a situation and learn about issues faced by the workforce.
- 2. Identifying the gap: After the feedback cycle, the possible or available gaps in the system are checked for and are noted to be taken action upon in the training process.
- 3. Listing the objectives: Here, after the gap identification is done, the objectives are set to fill the gaps.
- 4. Identifying solutions or strategizing: The idea here is to create a plan which will later be executed through the training.
- 5. Selecting the trainees: Not all employees require process training. The task in this step is to identify employees who require the training.
- 6. Administering the training: The selected employees are made to undergo the training to improve their performance.
- 7. Training Evaluation: Post training, an evaluation is conducted to judge the effectiveness of the training, following which the employees will be either put through a round of counselling, or else be posted back on the job.
- 8. Post-training performance feedback: The performance of the employee on-job is evaluated post training to judge the effectiveness of the training.
How an LMS Can Improve Operations with Process Training?
An LMS can help you simplify most of the steps required in conducting the training. The advantage of pooling most of the tasks on a single platform with an LMS is high, resulting in a more efficient process. An LMS can help improve your operation with process training in the following ways:
- 1. In the pre-assessment stage, an LMS’s built-in feedback system helps collecting feedback. It collects survey data also in order to help identify gaps which need to be filled.
- 2. Post the finding of the gaps and strategizing to counter it, an LMS can help you push data to the employees using the customized dashboard for every employee. This improves the communication channel, helping separate the training related communication from the rest.
- 3. Using an LMS, the systems administrator can easily add or remove employees in the system for the test or grant them selective access, making it easier to reach only the selected employees who will be undergoing the process training.
- 4. An LMS can then be used to push the training curriculum to the employees with a timeline for them to complete the course.
- 5. Post the completion of the curriculum, the trainees can easily access and attempt the evaluation, the results of which will be quickly evaluated and sent to the systems administrator or else the operations manager for reporting on the progress report.
- 6. Post the training, the LMS again comes into picture to help gather feedback on the employee performance.
The above six points are proof enough of the advantages that an LMS offers in managing operations of any company with regards to its operations and training program. Along with process training, and LMS can help simplify many other training related operations within a single organization.