In our previous blog, we spoke about the responsibilities of a top-level manager as a coach, guide, and mentor, and also their responsibility to identify and select a suitable middle-level manager.

When we talk about an effective middle-level manager, we are talking about the person in between the top-level management and the rest of the organization. Someone who understands and shares the vision of effective training and development by being a trainer, coach, and mentor themselves. This is what it means to be called a suitable middle-level manager.

But, do all middle-level managers understand their role as a coach? And, do they really understand the difference between coaching and ordering people—is the differentiation clear?

The truth is that today’s modern managers are ill-equipped. For one thing, middle-level managers tend to think they’re coaching team members when actually they are just telling people what to do.

If you’re someone who focuses more on ‘telling your subordinates what to do’ and less on the being a ‘reliable coach,’ let us break it down and make it simple. A good middle-level manager must:

  • Possess the ability to communicate with team members
  • Set the right expectations and deliverables
  • Know the factors inhibiting the performance of multiple teams who work under them
  • Devise solutions to improve the performance of multiple teams—either a blanket solution or custom solutions addressing specific team problems

Also, assessing the needs of multiple teams and departments can be difficult. In the managerial chain, middle-level managers are in charge of an entire department consisting of multiple teams.

Hence, assessing everybody’s needs can be tedious. But, it can very easily be made simple by following these simple steps on:

  1. At the end of the day, when working with multiple teams or departments, all you need are reliable team captains or team managers. These team captains head their own teams and report to you, and all they really need is for you to be a good coach to them!How? By training them to become effective leaders.

    Why? Because 80% of them are at the risk of being ineffective leaders! —a study by Gallup.

    And, why are most team managers or team captains ineffective and destined to fail?


  • They are trying to mimic being a manager</strong >Surprisingly, many managers think that simply dressing up, talking, and behaving like managers is being a good manager.
  • Lack of vision Ok, so now that they are a manager, what next? Where should they start? To what level should they take their teams? Many times, your newly appointed team leads are clueless. They possess no long-term vision. As middle-level managers, you need to show them the way.
  • Caring about their own careers, not the people How many times have we seen this happening? More often than we can count! Personal progress worries managers. Little does it come to their attention that leading their team members ahead equals to personal progress. Surprised right? The term ‘team coach’ is not just a clichéd jargon—overused and repetitive. It means something, and if you aren’t being one, your teams are as good as headless chickens.
  1. 1. How seriously they take their own training and development
  2. 2. Active enrollment and completion of managerial courses
  3. 3. Performance on key managerial tests
  4. 4.Decision-making indicators and tests

As middle level-managers, the pressure is on you to get the most out of your teams. The best way to do this is by ensuring you train your team managers and team captains to get the best out of their teams.

Set solid examples for them. Remember, they are watching you. And finally, promote modern training, development, and coaching technologies that make the task of training simpler!

At Abara LMS, we believe in training and development as the key to an organization’s success. Hence, if you’re interested in knowing more about how we can help transform your training and development landscape, get in touch with us at or click here m to fill this short form and we will be more than happy to get in touch with you!

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