Have we stirred the hornet’s nest with this one? Probably! But, it’s a question begging to be asked. Moreover, someone had to answer it. So, let’s just get into whose LMS licensing needs are greater.
An LMS is a corporate or an enterprise-level software. Which means, it’s not built and licensed for the use of just one team, department, or a group of people. An example: HRMIS (human resource management information system) which only the HR department uses.
The LMS is used by learners and the administrators with completely different sets of needs and varying expectations from one software.
User needs are the first thing one considers when prospecting an enterprise software. In the case of an LMS, we are looking at the needs of 2 distinct types of users consisting of employees, customers, vendors, L&D, HR, and internal/external trainers. For the sake of simplicity, let us club the L&D, HR, and trainers into one group called the administrators and the employees, customers, and vendors into another group called the learners.
While some may say, “the needs of any one group cannot be prioritized over the other.” This article is about taking a clear stand. Let’s make one thing clear, aiming for two birds with one stone never works. As a result, you’re always going to find an LMS falling short somewhere. Either on the learner or the administrator side. That’s the case with almost any software or product in general. Hence, our recommendation is simple—take an informed decision about whose needs are important and select an LMS accordingly.
However, if you’re still keen on knowing whose needs are absolutely paramount, then it is the learners whose needs are considered first. Why? Because it is a platform meant for learning and training, hence the learner’s needs trump those of the administrators.