LMS for Customer Education and Training
In the present age, it is important for organizations to invest in customer training practices. After sales training and pre-sales training on new products are common forms of customer training.
Manuals, complicated guides, and other product usage and operation-related documents are methods of the past. Using the LMS platform’s Multi-Tenant function, customers can access customer-portals to understand a product’s usage, guidelines, terms and conditions.
Why an LMS for Customer Training?
User manuals are stored as interactive courses, which customers can log-in and access. This allows for a chance to interact with customers, as the usage of various products and service are deconstructed through informative videos. Proper customer training is an extension of good marketing, positively reinforcing the customer’s decision to purchase or invest in your product or service.
Information on new products and updates about existing services are sent via e-mails and push notifications, nurturing the existing customers into repeat customers for a new product or service.
Customers first refer to product documents before contacting for customer support when facing an issue.
How Does Abara LMS Help in Training Your Customers?
- Dedicated customer log in portals: Abara LMS is a multi-tenant system, allowing customers to log in to a dedicated customer portal, where information on products and services usage is available. Customers can access information in the form of interactive videos and courses, enabling a well-trained customer base.
- Receive customer queries: Customers can ask questions through the My Queries function regarding issues they face with a product or a service. Technical support teams can answer these questions.
- Global customer training: Multiple customer log in portals with specific language settings allows you to address customers spread across the globe. Customer services and training has never been more accessible.
- Third party integrations: Integrate Abara LMS with your product website through a single sign-on (SSO) API. Customers can stay logged-in and have a seamless experience when switching from the website to the LMS.