SELECTING THE RIGHT VENDOR
Often, organizations find themselves working with vendors who are very rigid in what they will and won’t do. Poor vendor support forces organizations to switch their LMS. These LMS companies aren’t keen on customers below a certain size, and even if you do get onto their system, they may offer you very little with regard to after-sales support.
Often many customers choose a ‘vanity vendor’. The brand name has the right tassels, but they may not value or care for a client of a small size or transaction value, and may aspire to work with only the Fortune 100 only. Who is the vendor that is right for your organization?
If you find yourself in such a situation, it results in you buying and paying for an LMS over which you have very little control. Even worse, they consider you too small to address your queries and support needs. Moreover, the licensing model based on which you are charged isn’t flexible or economically viable.
Carrying out a detailed background check on the vendor’s after-sales and support services is an excellent way to safeguard yourself from future hassles.